🌟 About the Role

iSonic Digital is looking for a Client Success Manager (Digital & Web Services) to join our growing team and take ownership of a defined portfolio of client retainers.

This role is focused on client relationships, retention, and long-term value, not hands-on execution. You’ll act as the primary point of contact for clients, providing strategic guidance, ensuring delivery stays aligned to goals, and helping clients clearly understand priorities, progress, and opportunities across their digital programs.

You’ll work across both ongoing digital retainers and web projects, acting as the central point of contact between clients and internal web, design, and marketing teams.

We’re continuing to land new digital retainers and are looking for someone who enjoys working closely with clients, thinking commercially, and playing a key role in helping accounts grow over time.

🌟 What You’ll Be Responsible For

As Client Success Manager, you’ll manage a portfolio of ongoing clients and act as their trusted day-to-day and strategic contact. Your focus will be on clarity, communication, and consistency.

This includes:

• Managing regular communication rhythms with clients, including monthly check-ins and structured quarterly reviews

• Providing high-level strategic guidance across web, design, SEO, Google Ads, Meta Ads, websites, CRO, and content – helping clients understand how these elements work together. (without executing technical work)

• Monitoring performance indicators, identifying risks early, and helping clients understand what matters most

• Coordinating timelines, approvals, and dependencies with internal delivery teams to keep work moving smoothly

• Supporting upsell and cross-sell conversations alongside the Business Development Manager, Ads Strategists, and technical leads

• Qualifying inbound enquiries and assisting with scoping and service recommendations for existing clients

• Contributing to internal coordination and planning that supports better client outcomes

🌟 What You’ll Bring

To be successful in this role, you’ll bring a strong foundation in client management within a digital or agency environment, paired with confidence in commercial and strategic conversations.

We’re looking for someone who has:

• Experience in digital agency account management or client success

• Experience working with website builds, redesigns, or ongoing web retainers in an agency environment

• A solid working understanding of SEO, Google Ads, and Meta Ads, and how channels work together

• Strong communication skills across meetings, written updates, and reviews

• The ability to discuss value, scope, budgets, and outcomes with clarity and confidence

• A proactive, organised working style and comfort managing multiple active clients at once

You don’t need to be hands-on technically – but you do need to be comfortable explaining concepts, guiding conversations, and helping clients make informed decisions.

🌟 What Success Looks Like

In this role, success is measured by:

• Strong, trusted client relationships

• High retention and long-term client commitment

• Clear communication and structured engagement

• Well-coordinated delivery and minimal surprises

• Identifying and supporting meaningful growth opportunities within accounts

🌟 Remuneration & Growth

This role offers:

• A performance bonus structure aligned to client growth and long-term value

• Professional development and learning support

• Hybrid working flexibility

• Clear opportunity to grow with the business as our client portfolio expands

🌟 Why iSonic Digital

We’re a growing digital agency based in Capalaba, working with a mix of national and local clients across web and digital services. Our team values are fun, fair, and curious, and we care about doing good work in a supportive, high-performing environment.

You’ll be joining:

• A close-knit, collaborative team

• A business that values clarity, ownership, and trust

• A workplace that supports growth – professionally and personally

Yes, we also have a bright office, good coffee, a pinball machine, and regular team events – but more importantly, we back our people and give them room to do their best work.

🌟 How to Apply

If you think we would be a great fit for you, please send your application via the form below and attach your resume telling us why you’re the ideal candidate.  

If you have any questions, you can contact our General Manager, Emma Jackson, on the details below.
Email: emma@isonic.com.au
Phone: 07 3821 1119

We can’t wait to meet you!